Shipping policy

SHIPPING & DELIVERY POLICY

Effective Date: January 1, 2026

1. OVERVIEW

This Shipping & Delivery Policy governs the dispatch, transit, and delivery of products ordered through formulajackets.com (the “Site”), operated by FORMULA JACKETS LLC (“we”, “us”, “our”).

We are dedicated to providing reliable, secure, and timely international delivery for all our racing jackets, apparel, and accessories. By placing an order with FORMULA JACKETS LLC, you agree to the shipping timelines and terms outlined below.

2. COMPANY IDENTIFICATION

Entity Name: FORMULA JACKETS LLC

Corporate Headquarters:

One World Trade Center, Suite 8500

New York, NY 10007

United States

Customer Support Contact: support@formulajackets.com

3. ORDER PROCESSING AND FULFILLMENT

Processing Time: All orders undergo a mandatory processing window of 1 to 3 business days (excluding weekends and United States federal holidays) prior to dispatch.
Order Verification: Orders subject to fraud-prevention flags or requiring address verification may experience slight delays while our team verifies customer details.
Order Confirmation: Once your order is placed, you will receive an immediate confirmation email. A secondary shipping confirmation email containing live tracking information will be dispatched as soon as your parcel leaves our fulfillment center.

4. SHIPPING RATES AND ESTIMATED DELIVERY TIMELINES

We partner with premium global logistics carriers (including FedEx, UPS, DHL, and local postal services) to ensure safe and efficient transit. Estimated delivery timeframes apply after the processing period.

Shipping Method	Estimated Delivery Time	Cost
Standard Domestic (USA)	3 – 5 Business Days	Calculated at Checkout / Free on Qualifying Orders
Express Domestic (USA)	1 – 2 Business Days	Calculated at Checkout
Standard International	6 – 10 Business Days	Calculated at Checkout
Express International	3 – 5 Business Days	Calculated at Checkout

Note: Delivery timeframes are estimates provided by shipping carriers and are not guaranteed. Remote locations, weather conditions, peak holiday surges, or customs inspections may extend delivery times.

5. CUSTOMS, DUTIES, AND IMPORT TAXES

International Shipments: Depending on the destination country, international shipments may be subject to import duties, value-added taxes (VAT), goods and services taxes (GST), and customs processing fees levied by the destination government.
Customer Responsibility: All customs duties, taxes, and import fees are the sole responsibility of the recipient. FORMULA JACKETS LLC has no control over these fees and cannot predict their exact amounts.
Refused Shipments: If a shipment is refused at customs due to unpaid duties or taxes, the package will be returned to our logistics hub or abandoned. Any return freight charges, customs destruction costs, or carrier fees will be deducted from any potential refund.

6. ORDER TRACKING

Upon dispatch, you will receive an automated Shipping Confirmation email containing a unique tracking link. You can track the progress of your delivery at any time by:

Clicking the direct link provided in your shipping confirmation email.
Logging into your account on formulajackets.com and viewing your Order History.
Reaching out directly to support@formulajackets.com with your order number.

7. ADDRESS ACCURACY AND CHANGES

Customer Responsibility: Customers are responsible for entering the correct shipping address at checkout.
Address Modifications: Because our automated fulfillment system processes orders rapidly, address updates can only be guaranteed within 1 hour of order placement.
Returned Packages: If a package is returned to us due to an invalid, incorrect, or incomplete address provided by the customer, the customer will be responsible for re-shipping costs.

8. LOST, STOLEN, OR DAMAGED PACKAGES

Damaged Goods in Transit: If your package arrives physically damaged, please document the damage with photographs and notify support@formulajackets.com within 48 hours of delivery.
Delivered Status Issues: If your tracking link shows "Delivered" but you have not received your parcel, please check your surroundings, look for carrier notices, and consult neighbors or building management.
Carrier Claims: If a package remains unlocated 48 hours after being marked as delivered, contact us at support@formulajackets.com. We will initiate a formal trace and investigation with the shipping carrier on your behalf.